This Refund Policy explains when purchases made directly from CoPrep AI are eligible for a refund. This Policy forms part of our Terms of Service and does not limit any refund or cancellation rights that cannot be excluded under applicable law.
1. Monthly and quarterly unlimited subscriptions
Payments for monthly and quarterly unlimited subscriptions are non-refundable. You may cancel your subscription at any time to prevent future renewals, but cancelling does not refund any current or previous subscription charge.
2. Annual unlimited subscriptions
An annual unlimited subscription payment is eligible for a refund when you submit your request within 14 calendar days of the applicable charge. Annual subscription payments are non-refundable after that 14-day period.
3. Credit purchases
Unused credits are eligible for a refund when you submit your request within 14 calendar days of purchase. Credits that have already been used are non-refundable.
4. Cancellations and renewals
Cancelling a subscription prevents it from renewing at the end of the current billing period. Cancellation alone does not create a refund. Refund eligibility is determined by the rules above and any rights available under applicable law.
5. How to request a refund
Email support@coprep.ai from the email address associated with your CoPrep AI account. Include your transaction or receipt details and the reason for your request. Your request must be received within the applicable 14-day period. Approved refunds are returned to the original payment method, and processing times vary by payment provider.
6. Purchases through third-party platforms
Purchases made through a third-party platform or app store are subject to that platform's refund rules and process. Please request a refund directly from the platform that processed the purchase.
7. Contact us
If you have questions about this Refund Policy, contact us at support@coprep.ai.